We expect periodic car breakdowns. It’s the price we pay for owning beaters. On the way to an appointment today we stopped for a quick rest-stop by a scenic lake, and when ready to leave, the car wouldn’t start. The engine didn’t even sputter, let alone cough.
We made a quick call on my cell phone and waited for a friend’s daughter to come jump the battery, but before she arrived a Good Samaritan appeared out of nowhere. “Can I jump you?” He was pleasant and helpful, a true servant with more than casual knowledge about cars and batteries and related issues. But despite his efforts the engine remained mute. The battery was only a year old; it wasn’t dead after all.
So we switched to Plan B: towing. For $55 the car was towed, but not for miles - rather ½ of a city block! I mean really, when you walk to a tow service in 2 minutes and the bright-eyed owner of the shop hops in his truck and comes to get your car in less than a minute, can he ethically charge $55?? Of course he also offered to fix the starter – the suspected problem – and we said sure, okay, since the car is already here and all. He couldn’t get to it until tomorrow. Well, alright.
“And by the way, what will it cost?” we asked.
“Well, so much for the part, and so much for labor, and….”
It added up to more than expected. We overpaid for the tow, and we’ll overpay for the repair. Besides, can you trust a tower to do mechanic work? I guess we’ll find out!
But back to the $55 for such a short distance tow. I realize a rule is a rule is a rule. A minimum charge is a minimum charge, and I can respect that. Every business has overhead and is entitled to necessary fee schedules. And yet it seems to me when legislation, or in this case a business protocol, can no longer be case-specific and sensitive to an individual circumstance, we’ve slipped into a dog-eat-dog mindset. It seems our cultural norm so often justifies pride and manipulation, and in the process loses something: compassion.